Software Technical Support Engineer - PCK415-18540
DESCRIPTION/RESPONSIBILITIES:
Company: Dematic Corporation
Division: SD - Dematic Corp.
Location: USA - MI - Grand Rapids
Req ID: 49586
Position Title: Software Technical Support Engineer
Experience Level: Mid Level
Education Required: Bachelors Degree
Travel Required: Yes
Company Description:
Dematic is a global engineering company that provides a comprehensive range of intelligent warehouse logistics and materials handling solutions. With a global knowledge network of more than 4,000 skilled logistics professionals, Dematic is able to provide customers with a unique perspective in world-class materials handling solution design. Our commitment to solution development, combined with engineering centers and manufacturing plants in North America, Europe, and Asia Pacific, ensures Dematic has the range and capability to provide reliable, flexible, cost-effective solutions globally. Our successful track record has led to the development and implementation of more than 5,000 integrated systems for a customer base that includes small, medium, and large companies doing business in a variety of market sectors. Dematic generates a global business volume of approximately $1.8 billion.
Dematic is an Equal Opportunity Employer encouraging diversity in the workplace.
Job Description:
Dematic, the world’s leading supplier of logistics automation solutions, systems and service, has an immediate opening at our Grand Rapids, MI office for a Software Technical Support Engineer in our Customer Service group. The primary responsibility of this position is to provide remote, first-level customer support. The incumbent will work closely with customers, first level technicians in the Customer Support area, and software project and technical engineers to resolve customer issues. The incumbent may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of Java programming languages, Windows operating systems, Oracle database and networking, and SQL database queries.
Other duties may include:
* Assisting project and technical engineers in integration of new systems.
* Assisting technical and development personnel in application quality testing.
* Working on site to install, commission, and test installation of material handling solutions.
* Providing specified technical support to customers on-site, when assigned.
We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.
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