Controls Engineer - Customer Service - PCK415-18537
DESCRIPTION/RESPONSIBILITIES:
Company: Dematic Corporation
Location: USA - MI - Grand Rapids
Req ID: 49584
Position Title: Controls Engineer - Customer Service
Experience Level: Mid Level
Education Required: Bachelors Degree
Travel Required: Yes
Company Description:
Dematic is a global engineering company that provides a comprehensive range of intelligent warehouse logistics and materials handling solutions. With a global knowledge network of more than 4,000 skilled logistics professionals, Dematic is able to provide customers with a unique perspective in world-class materials handling solution design. Our commitment to solution development, combined with engineering centers and manufacturing plants in North America, Europe, and Asia Pacific, ensures Dematic has the range and capability to provide reliable, flexible, cost-effective solutions globally. Our successful track record has led to the development and implementation of more than 5,000 integrated systems for a customer base that includes small, medium, and large companies doing business in a variety of market sectors. Dematic generates a global business volume of approximately $1.8 billion.
Dematic is an Equal Opportunity Employer encouraging diversity in the workplace.
Job Description:
Dematic Corp. has an immediate need for a Controls Support Engineering at our Grand Rapids, MI headquarters. Here is your opportunity to expand your understanding of Logistics Automation, by applying your knowledge and professional dedication, to help maintenance professionals achieve optimum performance from their systems. We need intelligent, skilled, and motivated individuals who enjoy sharing their technical knowledge to solve complex automation issues. The successful candidate will have strong communication skills with a proven history of problem resolution, as they will be responsible for the remote resolution of automation issues at customer locations. Candidates must have the qualification below:
* Experience with Allen Bradley/Rockwell Automation 5000, 500, and 5 series PLC controls platforms and software are a necessity
* Experience with DeviceNet, CAN, AS-I, Ethernet IP, and PROFIBUS network communications platforms.Experience with light curtains, scanners, and sensors
* Strong electrical skills including wiring, AC Power & power distribution, AC Motors, electrical drawing & schematics and control panels
* Knowledge and experience with the following controls components: Servo Drives, VFD, PC Controllers, DC Power Supplies, Allen Bradley HMI, optical devices i.e. encoders, photo eyes, etc
* Some mechanical experience is helpful
* Willingness to work weekends, on-call, and overtime is to be expected
* Willingness to work from high heights and work using lifts
* Minimum of 1-3 years of successful experience in related field
* Must have the ability to evaluate & analyze system & equipment performance data, perform root cause analysis, 4 Step Problem Solving, LEAN concepts, and facilitate resolution to design & performance issues
* Have a demonstrated ability to create reports and communication materials to track & report performance issues of material handling equipment
* Must have experience with MS office products and remote connection tools
Job Family Responsibilities:
Participates in the resolution of design & performance issues of semi-complex systems that integrate hardware and software. Provides guidance and services to educate Customers and staff in the proper operation and maintenance of the material handling system.
KEY RESPONSIBILITIES:
Performs important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues. Refers semi-complex, unusual problems to others. Identifies and resolves readily identifiable, clearly-defined problems.
KEY RESPONSIBILITIES and Knowledge as presented above. Advanced degree MAY be substituted for experience, where applicable
Direction of Others:
May provide general guidance or train lower level support staff.
Key Working Relationships:
Primarily intra-organizational contacts and some external contacts.
We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.
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