Specific Duties:
Provide exceptional customer service by taking, expediting and following up on customer orders, returns and credit and debit memos
Work with other departments such as Traffic, Graphics, EDI and Production Planning to follow up on customer issues in order to provide the highest level of customer service
Serve as back- up to other Customer Service Specialists to ensure the highest level of customer service possible
Work with co-workers in a mature and professional manner that leads to harmony and greater productivity in the company and department
Prioritize work in order of importance and manage deadlines to meet the needs of the customer
Keep Group Lead or Manager advised of all developments within department in which he/she may be involved or interested
Consult with Group Lead or Manager when conflicts or disagreements arise, and work to resolve in an unemotional and supportive manner that leads to high customer service levels
Understand and interpret customer needs and wants while remaining calm, courteous and respectful at all times
Take initiative in completing necessary work in the department
Requirements and Qualifications:
High School Diploma/equivalent required, coursework towards an Associate Degree preferred
Six (6) months experience in the customer service field
Strong problem solving skills
Strong attention to detail and good organization skills
Proven ability to enter data accurately
The ability to work independently, multi-task, and make sound decisions without immediate supervision
Excellent written and verbal communication skills
Customer service experience in an office environment preferred
Six (6) months data entry experience using a keyboard preferred
Six (6) months experience with email preferred
SAP experience preferred
Additional Information:
To expedite consideration, we highly recommend that you BOTH upload your resume AND copy and paste the text when creating your candidate profile.
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
