This position is responsible for taking orders from customers and representatives, quoting prices and delivery dates, checking stock, and expediting information. This also involves entering and maintaining database records of customer profiles, preparing and maintaining status reports, and acting as a liaison between customer and factory in expediting orders.
1. In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
2. Receive product order by phone, mail, fax, or EDI. Verify pricing, billing/shipping information, and enter order in system, indicating any special instructions for handling.
3. Handle customers’ inquiries and third-party complaints. Research and review findings with customers and advise on steps that will be taken to resolve problem.
4. Process credit card orders, obtaining authorizations prior to shipment.
5. Issue debits or credits to accounts for resolution of account discrepancies. Issue Return Goods Authorizations for customers, when necessary.
6. Release standing orders in accordance with pre-determined shipping dates. Ensure accurate flow of product to vendors.
7. File orders in Daily Folder file.
8. Enter requests for service for field and depot repairs into Service database.
9. Communicate with Field Service and Repair Center personnel regarding requests for service or export function. Prepare, process, and distribute rebates.
10. Perform other duties as assigned.