Job Details

The Retail Administration Coordinator is responsible for efficient and effective information management, communication, sound decision making, and providing superior customer service as a member of the Branch Administration team. Preparing and distributing performance reports to the Retail Banking offices and administering the branch banking self audit program is also necessary. The Retail Administration Coordinator also maintains branch operational procedures.

We are seeking someone to perform the following:

• Retail Banking Information Management

  • Responsible for retail banking report preparation, branch analysis, branch scorecards, tracking, and communicating promotion results

  • Prepare information for Branch Manager reviews. Assist with preparation of information to Senior Management and Board of Directors regarding retail banking performance

• Retail Banking Communication and Approvals

  • Coordinates branch communication for 25 offices. Make pricing and policy decisions for branches with rate exceptions and customer service questions. Have approval and decision making authority higher than Branch Manager. Exceptions must be tracked and reviewed by the Deposit Rate Committee or Retail Administration Team Leaders

  • Maintain intranet site for Branch Administration. Work as liaison between branches and departments for communication

• Retail Project Management

  • Take the lead role as Project Manager and maintain ongoing communications with the vendors and other cross functional partners on various Retail projects including, but not limited to, Sharepoint, FMSI, etc.

• Administrative Support

  • Provide administrative support to the Retail Team Leaders and Retail Administrator, which includes supporting Strategic Planning events, meeting and event coordination, employee recognition fulfillment, presentation preparation, etc.

• Customer Service

  • Responsible for customer problem/complaint resolution, making rate exception decisions, providing back up support for CD desk, and serving as a resource for external and internal customers regarding retail banking questions.

• Retail Banking Operations

  • Maintain Branch Operations manual and participate in meetings with Operations and Technology to assist with changes in process and procedure.

The candidate must have:

• Education/training equivalent of 4-year college program (i.e. Bachelors Degree)

• Over 5 years to 8 years of experience