The Account Services Specialist II will join a team of committed individuals that provides outstanding services to our branch partners in all account service offerings that include but are not limited to: new deposit account documentation for business and retail customers, account maintenance, IRA/HSA support including tax reporting, level II support for problem resolution, regulatory change control, and online account verification/fulfillment, administration of overdraft privilege services.
We are seeking someone to perform the following:
The Account Services Specialist II will also have the responsibility of processing Garnishments, Levies and Subpoenas:
-Follows all regulatory guidelines for processing court mandated items
-Processes all legal requests in a timely fashion
-Works closely with Enterprise Risk Management to ensure accuracy
-May back up other Account Services Tasks
The candidate must have:
- Prefer education/training in a banking operations back office
- Strong analytical ability
- Customer Service experience
- Advanced oral and written communication ability
- Advanced organizational skills
- Strong attention to detail
- Ability to import/export data from an outside vendor using Excel
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.