Job Details

The Customer Service Representative is responsible for processing transactions and paying out funds in accordance with bank procedures. This position requires expertise in customer service.

Location:  Jenison West

Schedule: Part Time/26 hours per week

Week 1: M (8 hrs), T (5 hrs), Th (5 hrs), F (8hrs)

Week 2:  M (4hrs), T (5 hrs), Th (5 hrs), F (8hrs), Sat (4 hrs)

We are seeking someone to perform the following:

• Process customer transactions and answers or investigates customer inquiries.
• Directs/refers customers to the Relationship Manager.
• Be knowledgeable on Macatawa’s products and services and know how to recognize when they will be beneficial for a customer.
• Follows policies and procedures of the bank to ensure proper and accurate balancing of your own cash drawer to minimize loss exposure to the bank.
• Stays up-to-date on the current products and fee structures of the bank.
• Uphold the Macatawa Service Standards.

The candidate must have:

• High School Diploma or equivalent
• Excellent face-to-face customer service experience
• Cash handling experience is preferred
• Basic computer skills preferred
• A Successful CSR has the following characteristics:
• Positive Attitude
• Personable
• Friendly

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Qualifications