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Job Description
Location: Cascade Branch
Work Schedule: Full Time
Week 1: M-F (8:30am-5:00pm)
Week 2: M,T, Th, F (8:30am-5:00pm); W (8:30am-1:00pm); Sat (8:30am-12:00pm)
POSITION SUMMARY:
Process customer transactions and answers or investigates customer inquiries.
Performs and expedites in an efficient and courteous manner the teller servicing of transactions within the established policies and procedures.
Follow the policies and procedures of Macatawa Bank for proper balancing and to minimize loss exposure to the Bank.
Exhibit effective follow through and ownership in every customer transaction.
Refer Products and Services
Retains a current and complete knowledge of the Bank’s products and services.
Have a high desire to uncover additional customer needs and refer customers for additional products and services.
Supports, mentors and coaches CSR’s in sales and Customer Service expectations.
Familiar with the following Operational branch duties:
Maintenance requests
Branch Balancing
Branch Capture
Vault
ATM
Audit Procedures
Performs additional duties as required
MINIMUM QUALIFICATIONS:
High School Diploma or equivalent
1 to 3 years of related experience
Excellent face-to-face customer service experience
Cash handling experience is preferred
Basic computer skills preferred
A Successful CSR has the following characteristics:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Required
High School or better.
Please apply online at: www.macatawabank.com/careers
Macatawa Bank
Employer Website
Grand Rapids, Michigan 49546
3553560
1
6/18/2016
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