ESSENTIAL QUALIFICATIONS:
EDUCATION: High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are all preferred.
CREDENTIALS/LICENSURE: None
MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other customer service environment.
POSITION REQUIREMENTS (ABILITIES & SKILLS):
- Knowledge of virtual PPSC protocols, processes and procedures related to position responsibilities.
- Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette.
- Proficient/knowledgeable in-patient care procedures and organizational policies related to position responsibilities.
- Service-oriented; responsive to customer needs and courteous in approach.
- Ability to monitor, organize and keep work area neat.
- Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel/Outlook, intranet and computer navigation.
- Ability to compute mathematical calculations.
- Sufficient knowledge of medical terminology, billing, insurance, referrals and authorizations to perform responsibilities.
- Ability to work collaboratively in a team-oriented environment; displays professional and friendly demeanor.
- Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, patients, family members, vendors, outside customers and couriers.
- Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
- Ability to exercise sound judgement and problem-solving skills, specifically as it relates to resolving or escalating difficult or complex issues to appropriate areas as needed.
- Ability to handle patient and organizational information in a confidential manner.
- Ability to travel to other office/practice sites and meeting and training locations.
- Successful completion of IHA competency-based program within introductory and training period.
MINIMUM PHYSICAL EXPECTATIONS:
- Physical activity that often requires keyboarding, filing and phone work.
- Physical activity that often requires extensive time working on a computer.
- Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.
- Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.
- Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.
- Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.
MINIMUM ENVIRONMENTAL EXPECTATIONS:
This job operates in a typical call center/office environment which involves frequent interruptions and significant interaction with people which can be stressful at times.
