Field Support Specialist
DRiV Garage Gurus
DRiV, the aftermarket division of Tenneco, is a world leader in the international automotive aftermarket built from the combined strengths of Tenneco Inc. with 31 of the best known and respected aftermarket brands, including 14 brands 100 years or older. Our colleagues throughout 25 countries around the world work as one team, driving advancements that help our customers get the most from every vehicle, every ride, every race and every journey.
We are looking for a Technical Product Specialist to cover Arizona with focus in Phoenix. Someone who is ASE A4, A5, and A6 certified with extensive product and technical knowledge, business expertise, and technical training capabilities. Our ideal candidate is an experienced automotive service professional with a passion for the industry and the desire to share knowledge while promoting a premier portfolio of brands.
The team is ready to act immediately on those candidates who are the best fit for the role. You'll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager.We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout.
RESPONSIBILITIES:
Schedule meetings, shop visits, and training sessions with automotive service providers
Demonstrate, instruct, guide, and answer questions to support customer use of DRiV product lines
Provide product demonstrations, training, and technical education on DRiV products
Deliver technical presentations to enhance customer's knowledge of DRiV products and services
Represent DRiV at career fairs, expos, and other events to promote the profession of automotive technician
Communicate project status and sales KPIs to internal sales organization
Maintain records of all activities using CRM system
Build customer support for DRiV brands and product lines
Leverage various marketing channels to feature new and existing products
Conduct technical training in various automotive repair topics
EDUCATION:
High School Diploma / GED required; College or Technical Degree preferred
ASE Certification in A4 Steering and Suspension, A5 Brakes, and A6 Electrical with ASE Master Certification preferred
SKILLS & EXPERIENCE:
5+ years applied automotive service experience
Experience leading technical demonstrations, training sessions, and presentations
Must hold valid driver's license
Willingness to travel
Computer proficiency - Microsoft Office
Personable, presentable, professional
Experience communicating with others from diverse functional backgrounds
CRM (such as Salesforce, C4C) and collaborative software (e.g. WebEx,) experience preferred
Sales experience preferred
