Deposit Operations–Account Services Specialist II
Macatawa Bank is a true local, community bank. We couple best-in-class financial products, state-of-the-art technology, extraordinary service and fair prices to help our local community partners grow and prosper.
The Account Services Specialist II will join a team of committed individuals that provides outstanding services to our branch partners in all account service offerings that include but are not limited to: new deposit account documentation for business and retail customers, account maintenance, IRA/HSA support including tax reporting, level II support for problem resolution, regulatory change control, and online account verification/fulfillment, administration of overdraft privilege services
We are seeking someone to perform the following:
- The Account Services Specialist II will have the primary responsibility of processing the back office support function of the Bank’s Overdraft Privilege Program and related services to our retail and business customers:
- Will manage enrollment of all eligible depository accounts as well as removal and/or re-instatement based on stated procedures
- Will work with branch personnel – answering questions about the Bank’s ODP Program and best practices
- Will report losses to appropriate agencies and prepare monthly reports for management
- May work on collection efforts as needed
- The Account Services Specialist II will also have the responsibility of processing Garnishments, Levies and Subpoenas:
- Follows all regulatory guidelines for processing court mandated items
- Processes all legal requests in a timely fashion
- Works closely with Enterprise Risk Management to ensure accuracy
- May back up other Account Services Tasks
The candidate must have:
- Prefer education/training in a banking operations back office
- Strong analytical ability
- Customer Service experience
- Advanced oral and written communication ability
- Advanced organizational skills
- Strong attention to detail
- Ability to import/export data from an outside vendor using Excel
Macatawa Bank is an equal opportunity employer and does not discriminate on the basis of age, gender, race, religion, color, national origin, marital status, genetic information, height, weight, sexual orientation, gender identity, protected veteran, individual with a disability or any other protected status.
