Job Title: Payment Processing Teller (full-time)
Location: Battle Creek
Functional Area: Customer Service
Requisition #: 50915720
Employment Level: Professional (Non-Supervisor)
Apply By: 02/12/2016
Department Summary
Consumer Energy has 13 Customer Bill Payment Centers located across its service territory that are managed by the
customer operations division of the company. The payment centers act as a face of the company for general information
and bill payment processing in which 1.3 million payments are taken in annually.
Job Description/Responsibilities
The Payment Processing Teller is required, to handle basic customer interactions, payment processing, accurate
balancing of company funds and records, and overall credit and collections tasks typically received in person or by mail
and according to company policy and procedures.
The teller will:
Process 3,500 monthly bill payments by accepting cash, check or money orders
Answer general customer account questions
Complete identity verification for new utility service customers
Provide excellent customer service
Work independently in an office related setting.
Maintain organizational standards within assigned office.
Control losses by following policies and procedures.
Process payments accurately without errors.
Perform to accuracy standards without exceptions.
Requirements/Qualifications
The successful candidate will have:
Cash handling experience and a comfort in handling large sums of currency.
Knowledge of Microsoft Office programs (Word, Excel, Outlook)
The ability to type 40 words per minute & perform standard/routine office tasks.
The ability to work independently & a track record of providing excellent customer service.
Excellent verbal communication skills & organizational skills.
The ability to maintain composure and professionalism with a challenging customer base.
The ability to accept and follow direction and departmental policies and procedures without exception
A high school diploma or GED (College education preferred)
(Preferred Qualification) Experience with SAP applications including Cash Desk
The ability to successfully pass a pre-employment background check and credit check (as required for cash handling
positions)
This position may provide occasional backup coverage to alternative direct payment office locations on a prearranged
basis.
Essential Functions:
Abides by, enforces and participates in the implementation and ongoing oversight of Company standards and regulations.
Works with customers, former customers and third party collection agencies in attempting to mitigate losses. Reviews
and analyzes customer's financial information, payment history and negotiates a structured workout that serves both
parties and results in a lower loss than the loss that would have been realized. Maintains extensive and up to date
knowledge with respect to various servicing guidelines, requirements and financial aid programs to help customers with
the payment of bills. Implements settlements which are in compliance with such guidelines at all times. Performs
disconnection of energy service in accordance with the billing practices and rules.
Hours and Travel:
Meet travel requirements of the position.
Physical Demand
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to
sit; stand, walk, use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee is frequently
required to drive . The employee is occasionally required to climb or balance and stoop, kneel, or crouch. Specific vision
abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and
ability to adjust focus. Duties involve moving materials weighing up to 10 pounds on a regular basis such as files, books,
office equipment, tools, etc., and may infrequently require moving materials weighing up to 40 pounds.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.