FLSA Status: Non Exempt - Union
Job Mission:
To provide a welcoming first point of contact and support a seamless experience for all guests and clients entering OLHSA.
Performance Standards:
- Greet all agency guests and clients upon arrival, ensuring a welcoming and professional atmosphere by actively listening and maintaining a friendly disposition.
- Provide accurate information about the agency, programs, events, and facilities; resolve minor issues; and refer agency guests and clients to the appropriate staff member, program, or division.
- Ensure all guests and clients sign in and out in accordance with agency safety protocols, and promptly notify appropriate staff of their arrival.
- Accept and distribute/notify recipients of agency deliveries in a timely and secure
- Maintain a clean, organized, and inviting entrance area; distribute promotional materials as directed.
- Perform other duties as assigned.
Qualifications:
- High school diploma or equivalent
- Minimum of one (1) year of experience in customer service, front-desk, or other public-facing office role.
- Strong verbal communication skills and knowledge of basic computer applications/internet required; experience using Microsoft 365 preferred.
- Bilingual in English and Spanish strongly
- Valid Michigan driver’s license, active auto insurance, and a reliable vehicle for work-related travel are required.
Physical Job Description:
Job requirements in a 8 hour workday
- Sit: 5 hours
- Stand: 1 hour
- Walk: 1 hour
- Bend/Stoop: 1 hour
Movement:
- Reach Above - Yes
- Crouch- Yes
- Shoulder Level- Yes
- Kneel - Yes
- Weight Carried: up to 10 lbs.
- Weight Lifted: up to 10 lbs.
OLHSA IS A DRUG FREE WORKPLACE AND EQUAL OPPORTUNITY EMPLOYER
