Job Title: Senior Program Director Area of Interest: Blood Services
Job Description:
Company Overview:
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. If you share our passion for helping people, join us in this excellent career opportunity.
Job Summary:
Division wide responsibility to establish strategic direction for all Division related collection departments to ensure
execution of assigned collection initiatives, regulatory/quality improvement initiatives and process improvement
initiatives. Build business processes for system-wide implementation, achieving standardized implementation,
cost reduction and improved donor experience.
Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity
Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety
and Health Administration (OSHA) and other applicable Federal, state and local regulations.
Responsibilities:
Represents the Division on Process Council or other teams established to evaluate and approve standard processes for Whole Blood and Apheresis Collections.Oversees the implementation of approved standard processes, to include applications for Hemasphere, and standard staffing matrix as they relate to Collections scheduling and logisitics planning.Coordinates Division collections capacity planning to meet Whole Blood and Apheresis growth goals, in collaboration with regional leadership.Monitors performance metrics and assists with any corrective action “plans” required to meet assigned targets for Whole Blood and Apheresis.Tracks productivity indicators used to optimize cost per unit collected (CPUC), to include staffing capacity and adherence to staffing matrix. Assists DVP/CEOs with any required actions to assure continuous productivity improvement. CO1019 Senior Program Director Collections Process and Planning.doc 2 Total Rewards – TR ver. 12/10Monitors adherence to system standard processes by routinely observing operations within assigned regions, and reports all issues or opportunities for improvement (includes lean staffing) to CEO.Monitors Collections “problem” trends and supports corrective actions required to sustain continuous improvement at the divison level. Collaborate with BHQ to assure standardization, compliance and process improvement.Tracks device utilization and recommends movement or new devices as required to optimize use of assets and performance (e.g., Double Red Cell, Apheresis or handheld devices).Supervises any Collections “back office” support function to be consolidate as Division standard structure, that would assure lowest cost solution and improve consistency (such as special donations scheduling department).
The above statements are intended to describe the general nature and level of work being performed. They are
not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.
Scope
Division wide responsibility for the strategic direction of assigned Division collection department functions and
related process improvement initiatives. In addition, responsible for working with other Program Directors,
Process and Planning in root cause analysis and problem solving for all regional collections operations company
wide.
Accountable for engineering a streamlined and low cost work flow, improved donor experience, developing tools
to reduce probability of errors, maximizing allocation of available resources to include staff and equipment.
Plan own work and set priorities for department. Actions and decisions based on very broad precedent,
discretion and judgment. Qualifications:
Bachelor's degree in business management, communications, nursing or equivalent combination of education and related experience required. Master's degree preferred. Minimum seven years related operations management experience in re-engineering efforts, process improvement, quality and process control or equivalent, including five years of department and supervisory experience required. Demonstrated expertise in process improvement management is required.Knowledge of regulatory compliance, group dynamics, customer maintenance, negotiation skills and project management preferred. Excellent ... For full info follow application link.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
