Field Service Technician 3 (MI) - PCK415-16060
DESCRIPTION/RESPONSIBILITIES:
Company: Dematic Corporation
Location: MI - Grand Rapids
Req ID: 48188
Position Title: Field Service Technician 3 (MI)
Experience Level: Mid Level
Education Required: Associates Degree or equivalent experience
Travel Required: Yes
Company Description:
Dematic is a global engineering company that provides a comprehensive range of intelligent warehouse logistics and materials handling solutions. With a global knowledge network of more than 4,000 skilled logistics professionals, Dematic is able to provide customers with a unique perspective in world-class materials handling solution design. Our commitment to solution development, combined with engineering centers and manufacturing plants in North America, Europe, and Asia Pacific, ensures Dematic has the range and capability to provide reliable, flexible, cost-effective solutions globally. Our successful track record has led to the development and implementation of more than 5,000 integrated systems for a customer base that includes small, medium, and large companies doing business in a variety of market sectors. Dematic generates a global business volume of approximately $1.8 billion.
Dematic is an Equal Opportunity Employer encouraging diversity in the workplace.
Job Description:
Dematic Corporation has an immediate opening for a Regional Service Technician 3 in the Grand Rapids, MI area. Under the direction of the supervisor, this position provides service and repair as well as service and maintenance training for installed Dematic systems and equipment. As the Dematic representative in the Customer's facility, this position has a heavy responsibility for maintaining customer goodwill toward Dematic. Primary objective is to ensure that Dematic systems have the greatest availability possible for Customer use and to ensure that Customers are satisfied with their Dematic system and equipment.
Job Family Responsibilities:
Participates in semi-complex equipment trial runs, investigative tests, repairs and overhauls. Participates in training customers on semi-complex products and services. Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures. Participates in responding to semi-complex service calls. Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.
Key Responsibilities:
Performs semi-complex work within technical or paraprofessional area. Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Refers complex, unusual problems to others.
Key Working Relationships:
Primarily intra-organizational contacts and limited external contacts.
We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.
