General Description
Do you like serving customers and doing everything you can to make them happy? Do you like working in a fast and ever changing environment, with the latest fashion? Well, being a Customer Service Specialist at JCPenney might be the position for you!
The Customer Service Specialist role is to seek out opportunities to assist customers with service and make our sales floor look neat and organized.
Responsibilities
Assists customers: You seek out customers and do whatever you can to make their experience great from the sales floor to the register. You listen, you help, and you make them want to come back!
Adjusts to customer flow: You are always on the move and available to provide assistance to customers or your co-workers.
Maintains product presentation: You are always making adjustments to display the latest fashion and merchandise trends after the customer has taken time to explore all of our great products!
Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you know just where to get more to ensure all of our customers have the styles and sizes they need.
Participates in a learning environment: Absorb new information from your peers or training materials on our merchandise or business processes.
Skills and Characteristics
Build Trust: You demonstrate character and integrity in your actions, show the courage to do what’s right, and succeed in your role because you have the right skills and experiences.
Work with Others: You’re a team player who willingly shares information, you enjoy providing outstanding service, and you build positive working relationships.
Drive Results: You use your abilities to deliver great results in sales, service, and overall customer experience.
Adaptability: You have the ability to multi task in an ever changing environment.
Passion for Retail: You love the retail environment. You love being on your feet, moving around, handling merchandise, and making people HAPPY!
