How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 70 TRUMPF locations.
Summary
Laser Applications Engineers works as a part of the Laser Applications Laboratory group demonstrating feasibility of TRUMPF laser welding systems and technologies to industrial customers. In this role you will communicate directly with customers, prepare customer demonstrations and process samples for different industries. You will be a part of a highly skilled team of laser and material experts. Your goal is to support sales by ensuring best in class customer satisfaction in the pre-sales technology evaluation process and customer after-sales support.
Principle Duties & Responsibilities
Manage and execute customer application trials and demonstrations, including communication with customers, evaluating technical requirements, preparing and processing customer applications, writing reports and following up with customers
Support complex application projects at TUSD and at the customer
Host customer visits together with sales and communicate directly with customers regarding applications and technology
Act as an internal consultant on materials science related to laser processing
Routine communication with Laser Applications Laboratory in TRUMPF Competence Centers regarding new applications
Support Regional Sales Managers and Industry Managers with strategic and key applications
Taking responsibility for strategic application
Support applications in at least two different technologies
Escalation coordination
Support customers on long term development projects
Contribution of original work to internal applications network
Take part in laboratory equipment need reviews, bringing recommendations and feedback to the attention of the management
Work with and be familiar with measuring tools
Set up and operate TRUMPF equipment
Maintain laboratory areas and equipment in excellent working condition and insure assigned laboratory and ancillary equipment are maintained
Any additional responsibilities as deemed necessary by management
Travel
Up to 25% travel
Must maintain Valid Driver's License
Occasional overnights as needed
Education & Experience
Associates or bachelor's or master's degree in engineering or Materials Science, or equivalent combination of training and experience in technical field
Experience in laser processing, marking, laser micro machining or materials science preferred (depending on exact position)
CNC or robotic programming, material science and vision systems skills considered a plus
Must have natural curiosity towards new innovations and technologies
Strong problem-solving skills are essential
Must demonstrate sound judgment with strong attention to detail and strong organizational skills, and have ability to prioritize and focus in a dynamic team-oriented environment
Excellent verbal and written communication skills
Microsoft Office; Word, Outlook, Excel, and PowerPoint
Operate and program TRUMPF equipment or have prior experience operating similar equipment
Good understanding on fundamentals of laser materials processing, including laser, process and material parameters, and laser safety
Independently setup and execute application trials
Write application reports, research reports and statements of work
Basic understanding of the mechanical and electrical machine data
Solve customers' problems independently
Good customer communication skills
2-5 years of relevant practical experience
TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class.
TRUMPF is an Equal Opportunity Employer. Employment is based upon personal capabilities and qualifications without regard to race, color, religion, sex, marital status, national origin, ancestry, age, past or present history of mental disorder, physical, or learning disability, mental retardation, sexual orientation, genetic information or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.