Customer Provider Support Clerk - ENR000BX
COMPANY DESCRIPTION:
DESCRIPTION/RESPONSIBILITIES:
Performs a variety of clerical duties related to the Inquiry Control System (ICS) that require familiarization of standardized work routines, involving incoming, outgoing, inter-office and misdirected departmental mail. Date stamps, sorts, counts, classifies and controls incoming work/mail. Codes inquiries and inputs control information via the CRT, into the Inquiry Control System.
Date stamps, analyzes, sorts and codes mail for the corporation and/or department. Batches, counts, logs and routes mail according to established procedures and standing instructions. Accesses CRT displays, as necessary, to secure information on incoming inquiries. Completes input forms for membership-related adjustments. Enters inquiry control information into the CRT, using both formatted and unformatted screen displays. Monitors ICS input for accuracy and completeness of information. Performs edit checks on inaccurate data fields. Modifies data fields as appropriate and closes completed inquiries off ICS. Maintains departmental volume reports for open/closed inquiries and turnaround between departments. Requests data according to standing instructions and matches returning data to source documents. Performs pick-up and delivery services between departments/buildings. Handles requests for copies. Inventories stock and orders supplies for department. Performs other miscellaneous clerical functions for department, as assigned.
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, protected veteran status or status as an individual with a disability.
