The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM. This role offers hands-on experience with learning management systems, training logistics, support of content development, and use of data (survey feedback) to drive improvements in training. Role also allows for real experience within training classes. As an intern, you will gain a solid understanding of our call center staff's learning journey - including functions completed by trainers to prep and conclude training, acquire hands-on practice with learning management systems and tools, develop a basic understanding of healthcare training needs and basic understanding of training best practices. Responsible for: Support training leaders with administrative functions related to the training and development of call center staff. This includes content enhancement (i.e., curriculum feedback, documentation updates, new documentation for processes/procedures), support with assessing resource capacity/allocation for training classes, access to classroom feedback for improvements within the learning journey, and special projects as assigned. Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions. Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization. Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research. Analyze business goals, objectives, and needs within the organization. Participate in networking events with BCBSM leaders and other interns. Engage in volunteer activities/community outreach to build knowledge of our communities and customers. Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.). "Qualifications" Current undergraduate or graduate student with a 3.0 GPA or higher required. Interns must be enrolled in a four-year college/university or a Master's/PhD program for the duration of the internship. Effective verbal, written communication and interpersonal skills. Strong analytical skills with the ability to work independently and as a member of a team. Excellent organizational skills to deal with multiple projects and priorities. Responsible for maintaining confidential information to the highest degree. Proficient in Microsoft Office suites and applicable BCBSM systems. Ability to develop and maintain effective working relationships. Familiar with online collaboration tools (i.e., Microsoft Teams) Ability to work collaboratively in a team environment, basic problem-solving ability. All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
