You can make a salary. Or you can make a difference. Or you can work at Herman Miller as a Senior eCommerce Site Manager and make both.
About this Opportunity
MillerKnoll is seeking a Senior eCommerce Site Manager to join our digital team. The Sr. Site Manager will develop and execute programs to support online sales growth, as well manage daily operations for our Knoll.com and soon to be live us.muuto.com websites. This role reports to the VP of eCommerce.
What You'll Do
You'll have opportunities to speak up, solve problems, lead others, and be an owner every day as someone who . . .
Own the site experience and revenue goals and leverage consumer on-site behavior and analytics to achieve business targets.
Own the site merchandising strategy to ensure on-site search and sorting strategies are optimized.
Along with engineering, digital product management and digital design, drive eCommerce strategy and vision, roadmaps, prioritization, and drive digital product development from conceptualization, design, development, to launch.
Develop site optimization strategy and calendar to drive short and long-term improvements.
Work with website producers and content managers to lead product launch process.
Manage the third-party partners and technologies that power our eCommerce sites and leverage them effectively to drive increased traffic and sales.
Work with web designers, site merchandisers and producers to execute website updates including changes based on promotional activity, content refreshes and new product set-up.
Work with the retail and B2B digital product teams to ensure a seamless customer experience between all our digital properties.
Provide guidance and oversight to global eCommerce teams
Sound Like You?
You might be just who we're looking for if you have . . .
Bachelor's Degree required.
7+ years of demonstrated success in a hands-on eCommerce role in a retail environment.
Experience with UX drivers and SEO.
Familiarity with A/B testing including program development and performance measurement.
Experience working on integrations with internal systems and/or third-party technologies (i.e. PayPal, Cybersource, Product Feeds, Netsuite, Salesforce).
Previous experience with site merchandising, A/B testing and conversion rate optimization tactics.
Experience with Analytics tools.
Experience with Salesforce Commerce Cloud preferred but not required.
Understanding of customer service, supply chain, fulfillment, and operations processes.
Demonstrated ability to manage cross team projects with several teams.
Experience with both B2B and B2C eCommerce preferred.
Who We Are
At Herman Miller, our unique culture represents the collective attitudes, ideas, and experiences of the people who work here. We focus on protecting the environment, impacting our communities, exceeding the expectations of our customers through high quality products, and championing diversity in all areas of the business, and together we are on a journey toward a better world. We support the well-being of our employees in and outside of work by providing a variety of opportunities including award-winning work-life integration resources, development programs, complex health and wellness offerings, and much more.
Herman Miller is a globally recognized provider of furnishings and related technologies and services. Headquartered in West Michigan, we have relied on innovative design for over 100 years to solve problems for people wherever they work, live, learn, and heal.
Herman Miller is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.
MillerKnoll is a federal contractor and is subject to the requirements of Executive Order 14042, which is temporarily blocked by a federal court, pending the outcome of further judicial review. Depending on the outcome of the Executive Order, the Company may be subject to the OSHA Employee Vaccination and Testing Emergency Temporary Standard, which the courts are also currently reviewing. The results of the legal challenges will have implications in our workplace. In certain locations there may also be specific local requirements which may be required as a condition of employment.
Travel:Yes, 10 % of the Time
Primary Location:United States