Our Romeo, MI customer is seeking an experienced Deskside Support/IT Support for a direct hire position at a salary range of $45,000-$55,000. Fantastic benefits available which include: applicable quarterly profit sharing (based off gross earnings), and free health benefits.
This is NOT a Call Center position. This is an onsite, face-to-face end user support position in a fast paced and highly demanding environment.
Duties / Responsibilities of this position include:
- Imaging and deployment of workstations and laptops
- Diagnose hardware and software issues ranging anywhere from file corruption to BSOD
- Perform software and hardware upgrades as necessary to maintain current levels. This includes, but not limited to the following: configuration, system security, hardware upgrades, OEM specific software upgrades, and peripheral devices.
- Develop, implement, use and maintain help desk resolution procedures for our supported systems in a support WIKI
- Support users with phone and voice mail systems.
- Support users on the corporate e-mail application and iPhones.
- Answer and respond to help desk requests during standard business hours and share in off-hour support rotations during the month.
- Personal computer setup, configuration and troubleshooting. PC Hardware and software; Moves, Adds and Changes. Dispose of old equipment.
- Assist in improving and documenting standards and practices.
- Methodically resolve computer hardware, software and telephone problems: Remotely and working with people at their desks
- Follow established procedures for tracking and reporting help desk support issues.
- Work with your fellow team members to ensure the delivery of a high level of support to our customers. This individual will be interacting with the other employees (customers) directly for majority of the work day.
Job Requirements:
- High School Diploma / GED plus 3 – 5 years of Work Experience in computer systems and deskside support roles. (Not looking for someone with majority of experience in a Help Desk role).
- Experience in onsite, in person technical problem solving and resolution is mandatory.
- Microsoft Windows Clients (XP, Visa, Windows 7) including troubleshooting of Windows
- Microsoft Office Suite 2010+
- Must be able to explain, in great detail, their experience with Domains/Active Directory
- Must have basic understanding of Networking, and some experience with Windows Server Administration
- Proficiency with MS Office is required
- Print Servers (installation & repair)
- Imaging Software
- Terminal Servers
- Hardware troubleshooting. Break/fix
- Strong written and verbal communication skills, Good problem solving skills.
- Dependable self-starter, with a positive attitude and strong team-work skills.
- Possesses the ability to easily relay technical information to an end user.
- Works well with little or no supervision.
- Driven individual who is highly-motivated.
- Must work well in a high-paced, demanding environment
- Must be able to lift 50 lbs.
Preferred Skills:
- Microsoft Windows Server 2003, 2008, 2012
- Microsoft SQL Server 2005, 2008
- Active Directory Administration
- Fundamental Network Knowledge LAN/WAN, VPN, Wireless, Firewall
- Unix, Linux
- Familiarity with CAD programs and licensing
- Technical Certifications / Training on any of the above skills
- Personnel in this position are responsible for keeping current in their fields
