Job Details

Customer Service Representative

LOCATION:               Butternut Drive, Holland                

SCHEDULE:             M-W(10am-2pm), F(8:40am-5:15pm), Sat(8:40am-12:15pm)*Schedules may be subject to change*                       

POSITION SUMMARY: 

• Process customer transactions and answers or investigates customer inquiries.
• Directs/refers customers to the Relationship Manager.
• Be knowledgeable on Macatawa’s products and services and know how to recognize when they will be beneficial for a customer.
• Follows policies and procedures of the bank to ensure proper and accurate balancing of your own cash drawer to minimize loss exposure to the bank.
• Stays up-to-date on the current products and fee structures of the bank.
• Uphold the Macatawa Service Standards.  

MINIMUM QUALIFICATIONS: 

• High School Diploma or equivalent
• Excellent face-to-face customer service experience
• Cash handling experience is preferred
• Basic computer skills preferred
• A Successful CSR has the following characteristics:

• Positive Attitude
• Personable
• Friendly