Customer Service Manager
LOCATION: Riley Street, Holland
STATUS: Full Time
SCHEDULE: Monday – Friday with an occasional Saturday
POSITION SUMMARY:
Supervise Customer Service Representatives
Be a “Champion” of Macatawa’s Customer Service Standards
Refer New and Existing Customer to the Relationship Manager
Use best discretion and knowledge to initiate and approve wire transfers, cashiers checks and other retail transactions.
Process Customer Transaction
All Operational Branch Duties
Thorough and Accurate Audits
Security
Maintenance Requests
Branch Capture
Vault
Night Drop
ATM
Staff Scheduling
This position will include account opening responsibilities
MINIMUM QUALIFICATIONS:
1-3 years banking experience
Lead by Example
Strong Organizational and Attention to Detail Skills
Strong Interpersonal Abilities
Professional
Results/Goal Orientated – have accountability