Customer Service Representative, Safety - variable shifts - CUS002526
DESCRIPTION/RESPONSIBILITIES:
Company Overview:
Con-way Freight is the premier provider of LTL service to customers large and small across North American.
Fortune Magazine named Con-way Freight the "Most Admired Company" in the transportation and logistics industry. At Con-way, you will work alongside a top caliber management team that not only understands the transportation industry but the importance of utilizing and developing top talent. If you are looking to build a solid and long-lasting career where you will be recognized and rewarded for your hard work, look to Con-way. Apply today and find out why thousands of people have made Con-way their employer of choice!
Job Summary:
Provide service excellence to both internal and external customers. Collaborate with customers and service center personnel to resolve issues. Analyze metrics and statistical data, as needed.
Description of Essential Job Functions:
* Available to work variable shifts.
* Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, and data entry.
* Analyze metrics and statistical data.
* Attention to detail including recognizing and resolving documentation errors.
* Safety experience and Transportation experience desired, previous customer service required, Familiarity with DOT and Hazardous Material regulations a plus.
* This person would be responsible to accurately and efficiently enter accidents and injuries into a database from employees calling in from around the country.
* Evaluate and manage all accident scenes per company safety policy and state and federal local laws.
* Prompt daily attendance at assigned work location.
* Perform other duties as assigned.
