Job Details

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The IT Portfolio Process Analyst’s role is to identify and support process requirements for all IT-related business, financial, and operations systems critical to core organizational functions within the IT Department.  This includes researching and analyzing data in support of functions within project management, maintenance and operations knowledge, and financial management. The IT Portfolio Process Analyst is also responsible for proactively generating and compiling reports based on his or her findings, complete with recommended improvements to – or new requirements for – business processes and operational procedures. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments and to assist in implementing new computer systems.

Specific Duties:

•  Chart existing processes within IT PMO in order to define current activities for the development of procedures and models.

• Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals.

• Research, review, and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing or further leveraging these processes.

• Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems across the organization.

• Capture and publish metrics, Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)

• Identify and establish scope and parameters of process analysis in order to define impact, outcome criteria, and measure-taking actions.

• Collaborate in the planning, design, development, and deployment of new applications, enhancements to existing applications, new infrastructure, and upgrades to existing infrastructure.

• Develop, standardize, and maintain new or improved processes within the IT PMO based on findings and analysis.

• Collaborate with project managers and project sponsors to determine project scope and vision.

• Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.

• Work with stakeholders and the project managers to prioritize collected projects and iniatives within the IT PMO Pipeline (Project Queue).

• Research, review, and analyze the effectiveness and efficiency of existing IT PMO processes and develop strategies for enhancing or further leveraging these processes.

• Provide guidance and/or instruction to junior staff members.

• Analyze and verify IT PMO requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.

• Develop and utilize standard templates to accurately and concisely write requirements specifications.

• Perform audits on Project Management Deliverables to provide management with an independent assessment of the progress, quality and attainment of project objectives at defined milestones within the project.

• Champion Dart's Program Management Office (IT PMO).

• Occasional evening and weekend work to meet deadlines.