Account Representative/Collectors
Requires a High School Diploma or equivalent.
Must demonstrate high motivation with a good aptitude for collections.
Must have the ability to be persuasive, as well as being a good listener.
Must have excellent organizational and time management skills.
Must be able to read, write and speak English fluently with a clear speaking voice.
Must be flexible, able to work a varying schedule.
Must be able to establish and maintain effective working relationships with supervising personnel and co-workers.
Sufficient reasoning ability to collect data, define problems, establish facts and draw valid conclusions, and make reasonable decisions in a fast-paced environment.
Basic math skills- addition, subtraction, multiplacation and division.
Must have good PC skills, be able to type 25 wpm accurately, and have working knowledge of software.
This is a limited job description. A more detailed job description is available when filling out an application.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, age, physical or mental disability, citizenship, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.
Duties and Responsibilities:
Essential functions include:
Adheres to FDCPA/Federal/State/city laws/provisions, as defined in our training/FDCPA Testing.
Negotiates arrangements with customer to pay debt in full, or sets up the best possible arrangements.
Collects assigned monthly budget as applicable.
Documents all collections activity in a concise and accurate manner.
Corrects deficiencies and oversights during quality assurance reviews or as outlined by the Unit Manager, Assistant Manager and/or Manager.
Maintains good public relations.
Performs all other duties as assigned.
