Job Requirements
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Proficient in relevant computer applications
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Knowledge of customer service principles and practices
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Six months or more experience in a call center environment
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Customer service experience
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Excellent typing skills (40 WPM, 10-Key)
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Knowledge of administration and clerical processes
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Excellent verbal and written communication skills
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Great listening and organizational skills
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Adept in problem analysis and solving
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Customer service and team work-focused
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Possess attention to detail, initiative and sound judgment
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Ability to be resilient and adapt
Work Environment
Work is generally performed in an office setting with no unusual hazards. Travel is not required in this position.
The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other job-related criteria.
