Education or Equivalent Experience:
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Bachelor’s degree in functional/business area supported or in related information technology field required or equivalent technical knowledge and experience.
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A minimum of 3-5 years of experience in a comparable position.
Skills/Knowledge/Abilities (SKA) Required:
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Robust and persuasive, with highly developed interpersonal skills.
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Excellent written and verbal communication skills.
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Adaptable and with intellectual agility to thrive in a demanding, fast moving and customer focused environment.
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Understanding of the Information Technology solutions and processes. Able to follow technology policies and procedures such as ISO, ITIL, and Project management methodology
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Handles the demands of projects, clients, vendors and deliverable's by prioritizing and maintaining a flexible attitude.
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Anticipates client’s needs, takes appropriate action to meet those needs and continually searches for way to improve both client service and satisfaction.
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Continually identifies implements and improves effective processes and procedures to ensure overall client satisfaction Best Practice Mindset
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Seeks, applies and demonstrates best practice to achieve innovative and creative business solutions
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Technical Expertise/Business Knowledge: Demonstrates in-depth technical expertise and knowledge appropriate to functional role; stays abreast with emerging technologies and trends
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Applies technology and business knowledge to solve business problems and create new opportunities
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Sets and conveys clear goals, in line with overall organizational strategy, for self and others, encouraging individual initiative.
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Obtains results and adds value to the organization by making timely and sound decisions and influencing others
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Flexes to new pressures from competition, loss of talent and new priorities.
