Customer Service Specialist/Office Assistant
Specialized Services for Youth
Full Time Salary
Pontiac
Oakland Family Services is a private, not-for-profit, human services organization that provides programs from four offices and within our community located throughout Oakland County. As a leader in child and family-focused services, Oakland Family Services reaches more than 45,000 individuals and 18,000 families each year. We offer a warm and engaging work environment; ability to work with dedicated professionals in addition to excellent benefits and programs.
Position Responsibilities-
The Customer Service Support/Office Assistant is responsible for acquiring and maintaining current knowledge of Agency programs, specifically Specialized Services for Youth, including admission and eligibility criteria; for interviewing clients and potential clients to facilitate their choice of appropriate services based on expressed need, for the admission and maintenance of all Oakland Family Services’ clients by preparing case records, scheduling client appointments, monitoring insurances and fees, and providing support services to the professional operations of the Agency. The Customer Service Specialist works cooperatively as a team with other staff and reports to the assigned Office Manager.
