SEA LIFE Michigan Aquarium, located in Great Lakes Crossing Outlet Mall, is recruiting for a Retail Duty Manager. Our Retail Duty Manager will report to the Operations Manager and is responsible for the smooth and efficient management of commercial areas within the attraction, providing a high quality environment and a well merchandised store.
JOB PURPOSE
• Revenue generation through secondary spends, including but not limited to merchandise, Guidebooks and Picsolve photo point
• Promote quality customer care. Ensure a smooth operation of retail areas promoting the sales of all retail and picsolve goods. Use corporate agreed merchandising plans to ensure maximized selling and ensure stock lines are available. Check and approve all delivery notes and invoices along with documenting breakages correctly. Keep stock room tidy and secure at all times. Plan and execute a smooth running stock take on a quarterly basis
• Ensure development of team and mentor successors where applicable
• Receive, move, open, unpack and issue sales floor merchandise. Additional merchandise to be stored in retail storage room, heavy lifting and ladder use necessary to reach high areas for stock/merchandise
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
• Will oversee a staff of approximately 16-20 part-time Retail Associates
BUSINESS IMPACT/RESULTS
• Achieve budgeted SPC, and KPI's for Year end
• This role is integral for secondary driven spends within SEA LIFE Michigan
• This role has both a short term and long term impact on the success against budget for SEA LIFE Michigan
CREATIVITY & COMMUNICATION
• Internal communication with both Peers and Operations Manager/General Manager
• This role requires a dedicated person with a keen eye for retail and promotional activity to drive secondary spends, with an added ability to adhere to corporate guidelines where needed such as merchandizing plans
• The ability to create new ways and adhere to existing customer service standards
DECISION MAKING & AUTONOMY
• This role will require decision making in both a commercial aspect and as a Duty Manager. Ensuring the corporate guidelines are adhered to but with a vision for driving the commercial area forward
APPLIED KNOWLEDGE & SPECIALIST SKILLS
• This role requires a previous history of retail and proven record of driving spends within the commercial area of a business
• Knowledge of merchandising a store and upselling required
• Cash handling skills
• Previous management experience
MANAGING RESOURCES
• Sound knowledge of budgets and gross profits
• Cash handling management, and overseeing others in a cash handling role
COMPLEXITY & PROBLEM SOLVING
• Must be able to make decisions for the business and development of team
• Take ownership of the department and site when applicable for Duty Management role
PLEASE VISIT WWW.MERLINCAREERS.COM TO APPLY ONLINE.
