Job Details

Conducts customer service, sales and retention activities via telephone and to walk-in customers. Responsible for contributing to district and market growth and retention objectives as set by the District Manager. Performs administrative duties as required.

Responsibilities

• As the first line of customer contact, represents AmeriGas in a positive way on a daily basis
• Solves customer service issues with the goal of customer satisfaction and customer retention.
• Answers phone calls and responds to all customer inquiries including, but not limited to pricing, billing, documenting complaints and setting up new orders.
• Work daily within SAP software
• Must accurately maintain customer data, transactions and information in SAP through accurate data entry and monitoring via data quality reports.
• Ensure daily, weekly and monthly work processes and reporting are done accurately and timely
• Generate sales and revenues by participating in marketing programs
• Assists all walk-in customers and routing issues as they arise
• Keep track of districts daily receipts and cash on hand and complete the daily cash count.
• Research and reconcile discrepancies in customer accounts.
• Maintain house accounting including cash sales, districts use and tanks on location.
• Maintain service work schedule and dispatch delivery tickets.
• Make credit and collection calls to customers as required to reach A/R goals
• Maintain daily inventory of storage as well as monthly fuel inventory.

Requirements

• High school diploma required or equivalent
• Two or more years in customer service industry preferred
• Strong computer, telephone and communication skills
• Sales experience preferred
• Prior SAP experience is a plus
• Proficient with Microsoft Office (Outlook, Word, Excel)
• Must have strong organizational skills as well as be extremely detailed oriented.
• Must be able to work well in a team-oriented environment.
• Must be service-oriented and sales minded.
• Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations.
• Must be resourceful and good at problem resolution.
• Ability to read, analyze and interpret general business correspondence, company policies and procedures and governmental regulations.
• Ability to multi-task under high-pressure situations.
• Ability to effectively present information and respond to questions from employees, managers, customers and the general public.
• Knowledge in Accounting/Bookkeeping is a plus.