Business Account Executive - Traverse City, MI
JOB SUMMARY
BAE is responsible for selling primary and ancillary communications solutions to small and medium sized businesses within a specified territory. Primary services include coax delivered Internet, video and voice. Ancillary services include custom hosting, desktop security, data back-up, data storage, managed security, managed internet router, toll free, additional email addresses, static IPs and more. BAE achieves sales and revenue goals through successful prospecting for new customers as well as the successful sale of bundled services to new customers. BAE is responsible for generating all sales leads through a variety of prospecting tactics and working every lead from initial contact to sale. BAE is responsible for the development and implementation of a Territory Plan (under the instruction of the Sales Manager) which is designed to expand the customer base within their assigned territory. BAE is 100% focused on generating new Internet, voice and video customers.
ESSENTIAL FUNCTIONS OF THE POSITION
Actively and consistently support all efforts to simplify and enhance the customer experience
Work with Account Coordinator to ensure that all necessary administrative work necessary to support sales activities including sales orders, contracts, billing forms and sales reports are accurate and submitted in a timely manner. Hand off customer service and non-sales related client inquiries to the Account Coordinator; focus on selling
Have a complete understanding of Charter Business coax services, rates (individual and bundled) and applicable taxes
Demonstrate selling skills and product knowledge. Practice selling skills with other Account Executives regularly. Read sales books and take sales courses to learn new sales techniques; practice and implement new sales techniques regularly
Maintain accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within assigned territory, including the use of Salesforce.com to maintain accurate records to maximize territory potential
Attend and participate in sales meetings as established by management
Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive and resourceful
PREFERRED QUALIFICATIONS
Skills / Abilities and Knowledge
Ability to communicate orally and in writing in clear and straightforward manner
Ability to maintain confidentiality
Ability to prioritize and organize effectively
Ability to use personal computer and software applications
Knowledge of communications technologies and services, with an emphasis on telephone and Internet fundamentals
Vision ability close vision, peripheral vision, and ability to adjust focus
Education
Bachelors degree in business, marketing or related field, or equivalent experience
Related Work ExperienceNumber of Years
Outside sales experience in a high transaction,
short closing cycle model preferred 3-5
Business to business sales experience preferred
Proven sales history of meeting or exceeding targets preferred
Certifications and/or Licenses
Valid driver's license with a satisfactory driving record
WORKING CONDITIONS
Office environment and / or outside environment with exposure to inclement weather
Exposure to moderate noise levels
Charter Communications is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities
