Job Title: Retail Sales Associate
Reports To: Retail Sales Manager
Are you the type who likes to sit in your bedroom researching industry trends while others are out having fun? Ever feel like you might love tech a little TOO much?
Well, we disagree! We love employees with a bead on the pulse of the industry and a desire always to learn more. If you’re looking for a fast-paced career at a growth-oriented company, these traits could serve you well in our organization. And did we mention we're fun, too?
Our Retail Sales Teams are motivated, enthusiastic, and positive. A sense of humor and passion for technology is a MUST. Wireless and technology experience is preferred, but not required.
If this sounds like you, read on!
Position Summary:
The Retail Sales Associate (RSA) provides expert customer service and sales support within the retail store. Your role will be to educate customers on our products and plans and inform them when purchase of additional products or services might be helpful. You will help them through the activation process and follow up after purchase. Possible duties could include billing and account research, equipment triage, and issue resolution. Your main goal will be to provide a positive and productive experience to our customers, to maintain a pleasant atmosphere within the store and to encourage them to return to us for all their wireless needs.
Job Responsibilities/Expectations:
Consulting with customers in order to determine their wireless service needs.
Meeting all performance goals. (Want to really impress us? Exceed them!)
Upselling product without appearing "sales-y."
Handling all customer service issues in a timely and professional manner.
Developing relationships with your customer base.
Responsible for daily cash-in and cash-out.
Arranging and displaying store merchandise.
Maintaining a clean, presentable and professional store environment.
Ensuring that the sales floor, displays, and back room are clean, organized, and well stocked.
Assisting with inventory maintenance.
Requirements:
High school diploma required; some college preferred.
1-2 years experience in a retail sales environment; wireless preferred.
Proficiency with Microsoft software.
Ability to work flexible hours, including evenings, weekends, and holidays.
Ability to stand for long periods.
Strong interpersonal, verbal, and communication skills.
Ability to complete all paperwork accurately and in a timely manner.
Attendance and completion of all required trainings, before deadlines.
Ability to lift up to 25 pounds.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Ability to work in other locations as required.
Ability to multi-task in a fast-paced team environment.
Things we bring to the table:
- Our compensation structure offers hourly, plus commission.
- We offer medical, vision, and dental benefits.
- We pride ourselves on a cool work environment.
- Coworkers are genuinely fun to be around. Especially yours truly.
No phone calls, faxes, or walk-ins, please. We look forward to meeting you.
