Department Summary
The Performance team assists in measuring Distribution Operations, Engineering & Transmission(DOET) operational performance; providing exception reports, analysis and recommendations to assist the functional areas in achieving continuous performance improvement. The team focuses on ensuring the highest degree of data integrity and accuracy possible. Team members work with various departments throughout the company.
Job Description/Responsibilities
This position will be responsible for performance analysis supporting the DOET. The candidate must have proven strong interpersonal skills, ability to work with all levels of management and be able to work independently. Strong communication, analytical, diagnostic, facilitation and PC skills are essential. Experience in the following applications is required: MS Excel, MS Access, SAP and Business Intelligence. The successful candidate must be willing to learn new reporting software, as well as, create and validate data for reports in production. Must be flexible, have demonstrated strong administrative skills and be able to set priorities in a changing environment.
Essential Team Roles and Responsibilities:
-Design, test and conduct ongoing performance reviews of key performance indicators such as: productivity, quality, safety, MPSC compliance, scheduling/dispatching, returned work, repeat calls, order creation accuracy, order completion accuracy and time reporting. This is not an all-inclusive list but provides examples of the types of performance reviews that are expected.
-Examination of performance data for integrity and accuracy
-Analyze reports and review the findings with local supervision and management.
-Formulate recommendations for corrective action and process improvements.
-Educate and train local supervision and management on the content and use of performance reports.
-Supervise and support other ROC planning and scheduling activities as needed.
The successful candidate will:
-Provide analysis and insight to DOET workgroups
-Identify system/process enhancements to develop and support performance improvement.
-Be willing to learn new skills and coach team members
-Have strong communication and problem solving skills in working with various departments
-Be willing to travel on a moderate basis
-Plan, organize, and assist in decision-making efforts
-Have a working knowledge of current programming technology including Microsoft Office, Business Intelligence, SAP, and IMR
Requirements/Qualification
This position will be filled at the level commensurate with the selected candidate*s skills and education using the Business Support Job Family.
-Bachelor Degree preferred
-In depth of knowledge of SAP, OMAR, OMS & GIS processes in the Enterprise Asset Management (OMAR * Field Dispatch and Scheduling System, OMS * Outage Management System, GIS * Geospatial Information Systems)
-Strong consideration will be given to those candidates with expertise in IMR in SAP, Gas Operations
-Experience in Energy Operations Services is also preferred