JOB DESCRIPTION:
The ideal candidate likes talking with people, wants to assist customers in solving their problems and is genuinely enthusiastic. Huron's Order Processing Associates interact with customers using voice and computer e-mail communications. Order Processing Associates assist with answers to routine questions about services, products and the company. Often the Order Processing Associates are the first people who have contact with the customer. Typical requests include resolving questions about products or service, assisting customers with product orders, and providing documentation for the safe use of products. .
At Huron Technologies, our Order Processing Associates are engaged in the following responsibilities:
Develop long term professional relationships with purchasing agents and buyers.
Understand and document detailed customer requirements and expectations to ensure accurate order processing.
Coordinate with manufacturing, transportation carriers, and others as necessary to insure on time delivery of product orders and compliance with customer requirements.
Prepare paperwork and documents necessary to insure shipments are in compliance with customer requirements, DOT and IATA regulations, and export/import regulations of various countries.
Respond to customer requests and needs directly or by referring to the appropriate internal expert.
Company Description
Huron Technologies is a leading chemical blender of specialty chemicals and a manufacturer of custom release agents for molding polyurethane, rubber, composite and concrete materials. We have been in business since 1991. Our mission is to develop innovative and reliable manufacturing solutions by partnering with our customers. Our products are used to help our customers make seating, decorative architectural pieces, automotive components, construction and building materials, and components for the electronic and transportation industries. Our company maintains a certified ISO 9001 Quality System.