As a recognized leader in our field, The Guidance Center provides a broad range of services that have helped children,adults and families unlock potential and build better lives for more than 50 years. With over 40 programs, we offer treatment, prevention, growth and education services to more than 26,200 people annually.
We have an exciting opportunity for a Residential Case Manager to join our team of talented professionals.
As a Residential Case Manager, you will be responsible for the following duties:
•Conduct case management assessments to identify areas of need and service preferences;
•Gather and integrate information from all available sources, including consumer self-reports, reports from family members, guardians, hospitals and residential providers, documented medical and treatment history, needs surveys, assessments from other disciplines, etc.;
•Utilize engagement techniques, including motivational interviewing, to assess and articulate the motivation of consumers to address specific needs identified during the assessment process;
•Assist consumers in determining their eligibility for entitlements, community services and supports;
•Provide consumers, family members and guardians with complete and accurate information regarding services, supports and other resources available to meet needs identified during the assessment process;
•Consider and promote the utilization of group and support services;
•Assist with the development of comprehensive and integrated Individualized Plans of Service with consumers and other members of the treatment team (consistent with principles of Person-Centered Planning, Integrated Dual Disorder Treatment, Self-Determination and current Medicaid Guidelines);
•Provide face-to-face interventions to each assigned consumer at least monthly;
•Attend and participate in treatment planning meetings as scheduled;
•Attend and participate in discharge planning meetings at community and state hospitals as scheduled;
•Conduct home visits and community outreach as needed to help engage consumers, identify needs and barriers, and assure access to services and supports;
•Link consumers to community services and supports based on the needs and preferences identified in their Individualized Plans of Service;
•Conduct skill building interventions with individual consumers and groups of consumers as indicated in their Individualized Plans of Service;
•Maintain regular contact with treatment team members, including community and state hospitals, residential and other providers to monitor and coordinate service delivery efforts;
•Reassess the service needs and preferences of consumers as needed, at a minimum every six months;
•Establish and maintain collaborative relationships with local providers and community organizations;
•Develop, organize and routinely update a file of community resources;
•Participate in regularly scheduled clinical supervision, case consultations, case management and team meetings;
•Document all face-to-face service activity and phone contact pertaining to consumers;
•Perform within acceptable standards of productivity;
•Complete all documentation within expected timeframes;
•Respond in writing to routine chart reviews and audits;
•Maintain appropriate state licensure or certification;
•Complete 25 hours of program and/or position specific training on an annual basis;
•Maintain appropriate professional ethics and boundaries;
•Abide by all Guidance Center policies and procedures;
•Other duties as assigned.
To qualify for this position, you will need the following credentials:
•Bachelor’s Degree in social work, psychology or a related human services field from an accredited college or university.
•Candidates must meet the criteria for Qualified Mental Health Professional or have at least one year of supervised experience in the delivery of case management services.
•Experience in behavioral health services and familiarity with mental health AFC homes is preferred.
•CAAC or CAADC preferred.
•Must have a valid Michigan Chauffeur License and a good driving record.
•Must have the ability to engage adult mental health consumers, their families and supporters.
•Candidate must be an expert in helping consumers identify their service needs and preferences and helping them build on their individual strengths, resources and supports to navigate the network of services available at the agency and in the community.
•Must have an orientation toward providing community outreach services.
•Additional requirements include a nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs and diverse experiences of adults with mental illness, their families and providers.
•Candidates must be able to work independently, demonstrate effective organizational, verbal and written communication skills.
The Guidance believes that our team members are our most valuable resources, and we invest in them accordingly. We offer our employees a competitive salary, health/dental/vision benefits, 401(k), Life Insurance, a generous paid time off package, flexible scheduling opportunities, a team-oriented work environment and much more!
