Company Overview:
Flagstar Bank, headquartered in Troy, Michigan, is a full-service bank with more than 100 branches in communities across Michigan. Chartered in 1987 as a federal savings bank, today Flagstar has assets of $9.4 billion. We are the largest banking company headquartered in Michigan, a top-tier mortgage originator in the country, and one of the nation's top 10 largest savings banks.
Job Summary
This position is responsible for the provisioning of all customer service orders and internal service orders. The Provisioning Specialist must ensure coordination and technical implementation of all new service orders across all product lines. The Provisioning Specialist must be able to coordinate with customers, vendors and internal departments to manage orders and projects accordingly.
Job Responsibilities:
- Primary responsibility is the creating, editing and disabling of user accounts.
- Responsible for a rotation of granting of user access or troubleshooting customer issues.
- Manage customer expectations and provide excellent customer service.
- Ensuring required approvals are obtained before granting user access to an application or data.
- Will be on a weekly On-Call rotation to respond to and address user access or password issues
- Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.
Job Requirements:
- High School Diploma or GED and 1+ year of IT/Security experience.
- Knowledge of residential/commercial mortgage lending, marketing, funding, closing systems and procedures. (preferred)
- Knowledge of personal and business financial service systems and procedures (preferred).
- Knowledge of Active Directory, Novell, Lotus Notes, BMC Remedy and Security best practices (preferred).
- Must be a highly motivated, energetic, self-starter, able to work with minimal supervision
- Accurate data entry skills with the ability to adhere to and follow standard processes
- Ability to prioritize workload and adjust according as situations change
- Customer Service Attitude
- Ability to function independently as well as actively participate in a team environment
Flagstar Bank, FSB is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with a disability. Flagstar Bank is committed to working with and providing reasonable accommodation to individuals with disabilities.
Member FDIC/Equal Housing Lender
Internal Use Only: Band I
