Customer Service Representative
LOCATION: Cascade Road, Grand Rapids
SCHEDULE: M,W(8:45am-1pm), T(11:30am-5:15pm), Th, F(12:30pm-5:15pm), every other Sat(8:45am-12:15pm) *Schedules subject to change*
POSITION SUMMARY:
- Process customer transactions and answers or investigates customer inquiries.
- Directs/refers customers to the Relationship Manager.
- Be knowledgeable on Macatawa’s products and services and know how to recognize when they will be beneficial for a customer.
- Follows policies and procedures of the bank to ensure proper and accurate balancing of your own cash drawer to minimize loss exposure to the bank.
- Stays up-to-date on the current products and fee structures of the bank.
- Uphold the Macatawa Service Standards.
MINIMUM QUALIFICATIONS:
- High School Diploma or equivalent
- Excellent face-to-face customer service experience
- Cash handling experience is preferred
- Basic computer skills preferred
- A Successful CSR has the following characteristics:
- Positive Attitude
- Personable
- Friendly
