Genesis10 is currently seeking multiple Voice Network Implementation Managers to work in Troy, MI on a long-term contract supporting our Fortune25 financial industry client.
Description:
The Voice Network Implementation Manager plans and coordinates project and portfolio delivery, leveraging internal resources and external service providers to complete highly complex, global network/voice projects within predicted cost, time, and quality estimates.
Responsibilities:
- Manages multiple related and interdependent projects to collectively deliver a desired business outcome based on varying degrees of complexity
- Manages the end-to-end network infrastructure delivery strategy including the collection and translation of business requirements into program and project plans, and technical execution approach for programs and projects
- Rigorously manages scope to ensure agreed/approved/appropriate value is delivered and commitments are achieved within time, cost, and quality parameters
- Plans and coordinates project deliverables across multiple service providers in support of network infrastructure project requirements
- Manages a portfolio of network/voice infrastructure projects from design, build, through implementation and operational turn-over, with high levels of complexity
- Responsible for project set up for Network/Voice sponsored projects within the technology systems of record
- Provides input into development of business cases and technology estimates
- Develops and manages the tasks within the overall work plan
- Manages financial estimates, forecasting, monitoring, and reporting for network infrastructure deliverables for global programs and projects
- Responsible for leading a matrix team including but not limited to internal, global and third party associates
- Responsible for managing technology design integrity with high levels of complexity from implementation to operational turn-over, and/or may have broad scale accountability for those processes that support initiatives
- Responsible for communicating project status across delivery teams, senior leaders, and cross-functional stakeholders
Requirements:
- 8-10 years of applicable experience (Project Management, Network Management, VOIP/Telephony/Contact Center Implementation Engineering)
- Knowledge in one or more of the following areas: Session Initiation Protocol (SIP), Avaya Communication Manager, Voice Response Unit (VRU), Interactive Voice Response (IVR), voice prompters, call routing, toll free networking, VoIP, call reporting, provisioning
