SITECH Michigan is the exclusive distributor of Trimble Heavy Civil and Caterpillar Accugrade construction technology equipment in the state of Michigan.
Description:
SITECH Michigan is seeking a Construction Technology Support Specialist. The support specialist is responsible for the support of Trimble technology on earthmoving and paving machines. The ideal candidate will have experience with Trimble Positioning or Machine Control and Guidance systems.
Key Duties and Responsibilities:
-Responsible for direct call management from our customers to address Trimble technology issues
-Maintain current knowledge of Trimble technology, and assist in the implementation and training of current technologies including construction technology software
-Enhance and grow existing customer relationships by promoting the complete Trimble technology portfolio in an effort to increase the penetration rate of Trimble technology within the organization
-Provide technical guidance for construction machine control, site positioning, mobile GPS, paving and related applications
-Provide after-sale support and troubleshooting
-Apply acquired survey knowledge to solve performance and accuracy deficiencies in the field
-Train customers and employees in a classroom and or jobsite
-Work with all departments including sales and support reps, shop, accounting and upper management
-Maintain a high standard of ethics, abiding by all company policies
-Travel will be necessary on a weekly basis. Much of the travel will be day trips to customer job sites to address technical issues that can’t be handled in the office. Some overnight travel may be required as warranted for training, company meetings etc.
-General office support – Responsible for inventory, shipping/receiving, invoicing and other day to day office duties
-Perform related duties as assigned by management
