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The Systems Engineer’s role is to design, install, administer, and optimize company servers and related components to achieve high performance of various business applications. This includes ensuring the availability of applications, configuring new implementations, and developing processes and procedures for ongoing management of the server environment.
The Systems Engineer ensures the physical security, integrity, and safety of the data, servers and backup media. In addition, the Systems Engineer will participate in the installation, monitoring, maintenance, support, and optimization of all Host hardware, software, and communication links. This person will lead and coordinate varying research/implementation projects utilizing proper documentation, tools, and task management skills.
Specific Duties:
Plan, design, test, implement, and troubleshoot enterprise server and storage systems.
Provide on-call technical support on a rotating schedule.
Assist in research on relevant technology products, services, protocols, and standards to remain abreast of developments in the networking industry.
Implement and maintain security solutions, including firewall, anti-virus, and remedy processes.
Perform on-site analysis, diagnosis, and resolution of complex network problems for end users and support personnel.
Recommend and implement corrective hardware and software solutions.
Adhere to company software licensing policies and practices.
Attend training seminars, conferences, and trade shows to broaden knowledge of current and future, issues and technologies. Recommend similar learning opportunities for staff.
Produce written documentation for proposals which describe solutions to business problems, including the equipment recommended, the cost of the equipment, and the time required to successfully (and fully) implement the solution. Focus should include the benefits versus the cost.
Ensure confidentiality of sensitive and proprietary information; adhere to company security policies.
Recommend, schedule, and perform improvements, upgrades, and repairs.
Aid in development of business continuity and disaster recovery plans. Maintain current knowledge of plan executables.
Respond to emergency server outages in accordance with business continuity and disaster recovery plans.
Configure server hosts to ensure smooth and reliable operation for fulfilling business objectives and processes.
Monitor the performance of managed systems. Troubleshoot and resolve problem areas as needed.
Manage servers and their associated operating systems/software.
Monitor and test systems performance. Provide performance statistics and reports.
Design, deploy, and maintain company server hosts, storage systems, virtual machines, and related hardware.
Perform server and security audits.
Manage and/or provide guidance to other members of the team.
Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring systems data.
Write technical specifications for purchase of server hardware and software products.
Interact with vendors, outsourcers, and contractors to secure server products and services.
Oversee new and existing equipment, hardware, and software upgrades.
Provide training for support personnel (which includes Help Desk, computer technicians, and trainers), internal/external customers, and management.
Provide written documentation for support personnel (which includes Help Desk, computer technicians, and trainers), internal/external customers, and management.
Prepare and ensure accuracy of documentation, procedure manuals, and help sheets for systems installations.
Implement and maintain policies, procedures, and associated training plans for administration.
Define and monitor server storage space allotments.