POSITION: VIP SERVICES HOST
WAGE - BASED ON EXPERIENCE
HOURS: FULL TIME POSITION(S); HOURS ARE AS SCHEDULED, MUST BE AVAILABLE TO WORK ALL SHIFTS, HOLIDAYS & WEEKENDS.
QUALIFICATIONS: HIGH SCHOOL DIPLOMA OR G.E.D. MINIMUM OF 2 YEARS CURRENT & CONSECUTIVE ISLAND CLUB EXPERIENCE AND/OR 3 YEARS CONSECUTIVE PROVEN CUSTOMER SERVICE EXPERIENCE. EXPERIENCE PREFERRED IN ARISTOCRATS, SUPERPLAYMATE AND OMNIVIEW PROGRAMS, GIFT CERTIFICATE MANAGER, INFOGENESIS, SPRINGER MILLER, CLUB PROPHET, CUSTOM POINT AND CRYSTAL REPORTS. MUST BE ABLE TO HANDLE A STRESSFUL, FAST PACED ENVIRONMENT.
DUTIES: IDENTIFY, DEVELOP AND RETAIN HIGHER WORTH PLAYERS.
DEVELOP A PERSONAL RELATIONSHIP WITH HIGH LEVEL PLAYERS AND THOSE THAT HAVE POTENTIAL BY FLOOR CONTACT, KEEPING IN TOUCH BY PHONE, LETTER AND/OR E-MAIL.
MAINTAIN PROFILES OF HIGHER-LEVEL PLAYERS TO ENSURE ALL MEMEBERS OF VIP SERVICES STAFF KNOW THE PLAYERS AND HOW TO SERVE THEM.
MAINTAIN WORKING KNOWLEDGE OF THE DAY-TO-DAY OPERATION WITHIN THE ISLAND CLUB. COMMUNICATE CLOSELY WITH THE CLUB SUPERVISORS, COORDINATORS AND HOSTS.
ASSIST WITH ISLAND CLUB FUNCTIONS AS REQUESTED BY ISLAND CLUB SUPERVISOR AND/OR COORDINATORS.
PROVIDE SUPERIOR CUSTOMER SERVICE TO ALL GAMING PATRONS TO ENSURE A SUPERIOR ENTERTAINMENT EXPERIENCE.
EMPLOYMENT SELECTION WILL BE MADE IN ACCORDANCE WITH THE HANNAHVILLE INDIAN COMMUNITY’S TRIBAL EMPLOYMENT RIGHTS ORDIANCE (TERO) TITLE IV CHAPTER 3.
